At Ruffdog Hub, we know that when your furry family member needs something – whether it’s prescription medication, a stylish new sweater, or their favourite grain-free kibble – waiting feels like forever. That’s why we’ve designed our delivery service to be as thoughtful as our product selection, bringing premium pet care to your door with tail-wagging efficiency.

Our Bark-Worthy Delivery Promise

Just like our products pass a rigorous 3-step sniff test, our delivery options are carefully curated to suit different needs:

  • Standard Shipping (10-15 days): For when you need items quickly but don’t want to pay premium prices. Handled by trusted carriers DHL or FedEx for £12.95.
  • Free Shipping (15-25 days): Orders over £50 qualify for free shipping via EMS – perfect for stocking up on monthly essentials.

Why Pet Parents Trust Our Paws Across Continents

From our Newcastle hub at 29 Percy St to your home, we’ve streamlined the journey:

1-2 Day Processing: Our team of pet lovers works swiftly to check, pack and dispatch your order with the same care we’d want for our own pets.

Global Reach (With Some Exceptions): While we ship worldwide, certain remote areas and parts of Asia may have restrictions – we’ll always notify you before processing your order.

Discreet Packaging: Understanding that some items (like prescription medications) require privacy, we use plain packaging where requested.

“Living in Edinburgh with three senior cats needing special medication, Ruffdog’s reliable delivery has been a lifesaver. The parcels always arrive exactly when predicted!”
– Malcolm T. & The Purr Crew

No-Hassle Returns Because We Trust Your Judgement

Not quite right? We offer 15-day returns because we understand pets can be picky (and so can their humans!). Simply contact our team at [email protected] to initiate a return.

Payment Options That Won’t Make You Roll Over

We accept all major cards (Visa, MasterCard, JCB) and PayPal – because checking out should be simpler than teaching a puppy to sit.

First-Time Buyer? Your Welcome Gift Awaits!

Join the Ruffdog pack today and your first order ships free – no coupon clipping needed (we know you’d rather be clipping your pet’s nails!).

Start Shopping Now

Questions about delivery? Our team is always happy to help – sniff us out at [email protected] or visit our Newcastle hub if you’re local!

Note: During peak seasons (like Christmas or summer holidays), delivery times may extend slightly – we’ll always keep you updated on your order status.