Welcome to Ruffdog Hub! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our site, you agree to these Terms – so please read them as carefully as you’d read the ingredients on your pup’s favourite treats!

1. Who We Are

Ruffdog Hub (“we”, “us”, or “our”) is a UK-based online retailer specialising in premium pet products, operating from:

29 Percy St
Newcastle upon Tyne
GB CH4C 6DH
Email: [email protected]

2. Our Pack (Target Customers)

We cater to responsible pet parents worldwide (except some Asian countries and remote areas) who value:

  • High-quality animal wear and accessories
  • Nutritionally balanced pet food
  • Safe medications and supplements
  • Reliable delivery with clear policies

3. Website Use (Your Responsibilities)

When using our site, you agree to:

  • Provide accurate account information (no fake squeaky toy details!)
  • Not misuse our site for unlawful purposes
  • Respect our intellectual property (no copying our content like a parrot repeats words)
  • Be at least 18 years old to make purchases

4. Products and Services

4.1 What We Offer

Our product categories include:

  • Animal Wear: Fashionable and functional pet clothing
  • Food: Premium nutrition for your furry friends
  • Medications: Both prescription (vet-approved) and non-prescription
  • Supplements: Health-boosting additions to your pet’s diet

4.2 Important Notes

🐶 Paws for Thought: Prescription medications require valid veterinary authorization. We cannot accept returns on these items due to legal restrictions.

5. Ordering and Payment

5.1 Placing Orders

Ordering is as easy as teaching “sit” (well, almost!):

  1. Select your items
  2. Proceed to checkout
  3. Enter shipping details
  4. Choose payment method
  5. Review and confirm

5.2 Payment Options

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are securely processed. We never store your full payment details.

5.3 Pricing and Taxes

Prices are in GBP (£) and include VAT where applicable. International customers may be subject to customs fees – we can’t control these any more than we can control a puppy’s zoomies!

6. Shipping and Delivery

6.1 Processing Time

We’re quicker than a terrier chasing a squirrel! Orders are processed within 1-2 business days (excluding weekends/holidays).

6.2 Shipping Methods

Option Cost Carrier Delivery Time
Standard £12.95 DHL/FedEx 10-15 business days after dispatch
Free Shipping Free (orders over £50) EMS 15-25 business days after dispatch

6.3 Delivery Issues

If your package is lost or damaged in transit, contact us immediately at [email protected]. We’ll track it down faster than a bloodhound on a scent!

7. Returns and Refunds

7.1 Our Returns Promise

We want every purchase to be as satisfying as a belly rub! Most items can be returned within 15 days of delivery if:

  • In original condition (tags attached for wear, unopened for food/supplements)
  • Accompanied by proof of purchase
  • Not part of our non-returnable items (see below)

7.2 Non-Returnable Items

For health and safety, we cannot accept returns on:

  • Prescription medications (legal restrictions)
  • Opened non-prescription medications or food (unless faulty)
  • Personalized/custom animal wear
  • Items damaged due to misuse

7.3 Refund Process

Once we receive and inspect your return:

  • Refunds processed within 5 business days
  • Issued to original payment method
  • Allow 3-10 business days for bank processing
  • Original shipping fees non-refundable

8. Intellectual Property

All content on our site (logos, text, images) belongs to Ruffdog Hub or our partners. You may not:

  • Copy, modify, or distribute our content without permission
  • Use our branding for your own purposes
  • Scrape or data-mine our site

Think of it like this: you wouldn’t take another dog’s chew toy – please respect our property too!

9. Liability Limitations

Important Legal Bit: While we strive for perfection (like a show dog’s coat), Ruffdog Hub isn’t liable for:

  • Indirect or consequential damages
  • Errors in product descriptions (though we’ll fix them when spotted)
  • Issues beyond our reasonable control (customs delays, natural disasters)
  • Misuse of products contrary to instructions

Our total liability is limited to the purchase price of the affected products.

10. Changes to These Terms

We may update these Terms occasionally (like refreshing a water bowl). The current version will always be on our site with the “Last updated” date. Continued use means you accept the changes.

11. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

12. Contact Us

Questions? We’re friendlier than a golden retriever!

Email: [email protected]
Postal: 29 Percy St, Newcastle upon Tyne, GB CH4C 6DH

🐾 Thank you for choosing Ruffdog Hub! We’re committed to providing top-quality products and service that would make even the fussiest feline purr with satisfaction.